Writing findings people actually finish
Analysis that never gets read wastes the interview time behind it. Here is a structure we teach for short, usable findings.
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Notes from the studio: habits we teach in class, written for analysts who already do the work.
Interview notes that travel across a team
Raw transcripts are not a shared asset. A light note format keeps insights usable when handoffs happen mid-week.
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When metrics argue with each other
Conflicting dashboards are a training opportunity, not a reason to pick the friendlier chart.
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Classroom habits that still work for remote cohorts
Remote delivery loses hallway critique unless you rebuild it on purpose. A few habits keep cohorts sharp.
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